Emmystore.com Valid as of September 7th 2023
Emmy Clothing Company Oy, registered in Finland (business ID 2693438-9) (hereinafter “Emmy”) sells products to private individuals of legal age within the EU. The products are primarily pre-owned (secondhand). Secondhand products are sold as commission trade where the owner of the product is another private individual, but the buyer trades with Emmy. Emmy sets the prices for the products and ships them from its own warehouse.
In the sale of secondhand products, we follow the process of marginal taxation referred to in the Value Added Tax Act (AVL 79 a §). Consequently, value added tax for these goods is 0%. Any other products, products sold by corporate sellers and shipping costs include a 24% VAT.
We reserve the right to change the prices and shipping costs at any time.
Products are ordered at the online store (www.emmystore.com) by moving them into the shopping cart and paying for the contents of the shopping cart in the checkout. All customer information will be processed confidentially. Information obtained when placing an order will not be used for purposes other than delivering the order or customer service related to the order. When ordering from the online store, you must have read and accepted the valid terms of use.
The online store payment shall be processed by a third-party payment service. Using the service does not require registration or additional fees. Your payment will only be recorded as completed after we have checked your order. A confirmation message will be sent to your e-mail after a successful order.
The data and money transfers related to the payment transaction are SSL encrypted, so no third party will be able to see your personal information.
Payment Service Provider Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Oyj Innova 2 Lutakonaukio 7 40100 Jyväskylä Phone: +358 207 181 830 Business ID 2122839-7 www.paytrail.com
Online banking You can use all Finnish banks with either the eBanking interfaces or open banking interfaces offered by the banks. You can pay with any of the online Finnish banks: Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pankki and Ålandsbanken. Paytrail Oyj will appear on your statement as the payee, we will forward your payment to the online business. From the online store, you will be redirected to your own bank to make a payment securely.
Cards You can pay online with Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit and American Express cards. The online store uses international authentication services Verified by Visa, Mastercard SecureCode and American Express SafeKey.
Paytrail Oyj appears as the payee on the card statement and forwards the card payment paid by the consumer directly to the merchant. Card payments are made securely using a secure payment form, and card information is not stored in e-commerce systems.
Mobile payments Mobile payment applications Pivo, MobilePay and Siirto enable you to pay for online purchases by online bank transfer or card payment by accepting the payment in the application.
Pivo also accepts Siirto payments, so the payment can be accepted in any application that supports Siirto. Apple Pay is a digital wallet that works on all Apple devices allowing you to pay for purchases using saved card information.
Pivo Terms of use are available on Pivo's website (in Finnish). Pivo terms of use
MobilePay The terms and conditions are available on MobilePay's website (in Finnish). MobilePay terms of use
Siirto Terms and conditions applicable to Siirto payments (in Finnish): OP's general terms and conditions for euro payments (.pdf) Terms of use for Siirto at Nordea (.pdf)
Apple Pay Terms of use are available on Apple Pay's website (in Finnish). Apple Pay terms of use
Buy now, pay later Buy now, pay later services through Paytrail are provided by OP, Walley, and Jousto.
When you accept the payment, please read the specific terms for each finance company. By accepting the payment, you are also accepting the terms and conditions of the finance company. Terms and conditions are provided by the finance companies and are only in Finnish.
Walley Walley general invoice, credit account and installment payment terms (.pdf) Standard european consumer credit information (.pdf) Read more: walley.fi
Jousto Jousto description (.pdf) Read more: jousto.com
OP Lasku OP Lasku (invoice) consumer terms (.pdf) OP Lasku (invoice) description for the merchant (.pdf) Read more: op.fi
OP Tililuotto OP Tililuotto consumer terms (.pdf) OP Tililuotto description (.pdf) Read more: op.fi
Please also read Paytrail's payment terms, which you will also see when you accept the payment. When you accept the payment, you also accept the terms.
Emmy Gift Card You can buy gift cards from Emmy's online store for yourself or as a gift, and as a seller, you can take the sales revenues as Emmy gift cards.
You may choose delivery by parcel or pickup from Emmy's warehouse (domestic orders only). Parcel delivery cost in Finland and Estonia is 6.90 €. Orders worth more than 99 € shall be shipped free of charge within Finland and Estonia. Shipping costs may be temporarily different during campaigns.
Overseas shipping costs will be displayed at checkout and are country-specific. Overseas deliveries shall be shipped by Posti (Estonia, Latvia and Lithuania) or GLS (other EU countries). View overseas shipping costs here.
N.B.! Shipping costs shall not be refunded on partial return. If a part of the order is returned so that the sum of the order after the return is less than 99 € or the minimum sum for free shipping at the time the order was placed, shipping costs shall be deducted from the refund. If the entire order is returned, shipping costs shall also be refunded to the buyer.
If your chosen method of delivery is pickup from an Emmy place of business (currently Lohja, Finland), you will not be charged for shipping. Always contact our customer service to agree a pickup time separately after placing an order.
Our average processing time for orders is generally 2-5 business days. During campaigns or other other times of peaking demand, delivery time may be longer. If you have chosen pickup as your method of delivery, you will receive a text message when your order is ready for pickup. Overseas delivery times vary by country.
We shall not be responsible for delays caused by a force majeure or for indirect damages caused by delays. Notifications about exceptional delivery times shall be posted on the online store.
Failure to collect the ordered goods shall not be considered as cancellation of the sale. Emmy will charge a separate fee of € 19 for orders not picked up without notice of cancellation or return. The transaction will then be considered canceled and Emmy will refund the customer the amount of the purchases less the above-mentioned separate payment of € 19, unless the customer separately agrees with Emmy's customer service to resend the shipment. Additional costs caused by an undelivered shipment will be charged to the customer before the shipment can be re-delivered.
Based on the consumer protection laws of Finland and the EU, you have a right to return your order in full or in part within 14 days of receiving the order. The return right also applies to second-hand products, the product must be returned in a saleable condition, i.e. in the same condition as at the time of purchase. The product number tag must be attached to the product, and the product must not be washed or modified before returning it.
If you wish to return a delivered order, please first read our returns guide and then fill in our online returns form (link to form can be found in the guide).
We charge delivery costs 6.90 € per return shipment in Finland and Estonia. For other countries, we charge delivery costs equal to the order’s shipping cost. The purpose of the fee is to cover a part of the expenses incurred from the shipping and handling of returned products.
Applicable in Finland and Estonia only, if only a part of the order is returned and the total sum of the order after the return is less than 99€ (or the minimum sum for free shipping at the time the order was placed), we will also deduct shipping costs (6.90 €) from the refund. If you have already paid for shipping when the order was placed, you will not be charged for shipping again.
Returns are processed within 1–5 business days from us receiving them. Returns are paid immediately upon processing the return to the payment method used in the order. You can also choose to return to an Emmy gift card. In this case, we do not charge a shipping fee (€6.90) for the return. The gift card will be sent to your email as soon as the return has been processed. If the purchase has been paid for with a gift card, the refund amount will primarily be returned to the balance of the gift card with which the purchase was made.
Return address: Emmy Clothing Company Oy Hemmolankatu 19 08150 LOHJA FINLAND
If a product is missing, has been damaged during shipping or otherwise does not match your order, you must report the error to the Emmy Customer Service or info@emmystore.com within 14 days. If the parcel has been damaged in the mail (or during another form of shipping), you must immediately file a complaint with postal services (or the applicable transportation company).
For more information, please contact our customer service: info@emmystore.com