We give our customers 14 days return period for all pre-owned and new items counting from the date of receiving the order. Returning is simple - please read this guide and then start by filling in the online returns form.
Note! Are You returning from Finland? Click here.
We charge a return fee equal to the order’s original shipping cost (typically 12,90 €) / return shipment. The return fee is deducted from the refund amount. If the price of the returned item(s) is less than the return fee, no money will be refunded. The return fee's purpose is to cover some of the incurred shipping and handling costs.
The product must be returned in the same condition as it was at the time of sale. The product number tag must be attached to the product, and the product must not be used, washed or modified before returning it.
Emmy's mission is to save natural resources and we discourage unnecessary shipping of products back and forth. We wish that our customers carefully consider each purchase and buy only products that they need.
Please first fill in our online returns form. The form allows you to list the products you wish to return. After filling in the form you will get a copy of the sent information in your email.
If you wish to return items from several orders in one return shipment, please fill the form separately for each order.
Please note that not picking-up your order is not considered as a return and we will deduct an additional fee of € 19 of each not picked-up order.
Once you have submitted the online returns form and received the returns form receipt in your email, you can pack the items for returning. Please pack the items carefully so that they remain in sellable condition and can be restocked. You can use the original packaging if it is intact.
Please make sure that there are no previous barcodes or shipping labels on the package.
Add the following information in and on the package:
If you are returning items from several orders in the same package, please include all order numbers.
If your order was shipped via GLS (EU countries except Finland and the Baltics), we will arrange a GLS return shipment for you. Our customer support will automatically contact you to arrange a pickup day. Please have the package ready and hand it to the GLS driver.
Please be sure to take note of the GLS tracking code.
Orders shipped to Finland area (not shipped via GLS) have a different return method – please click here if You are returning Your order from Finland.
Returns will incur a return shipping cost of € 5.90 / return in Finland and Estonia. The fee covers the delivery costs of the return. For orders delivered to EU countries other than Finland or Estonia, the delivery cost of the return is equal to the original delivery cost.
If you need help or have questions, please contact our customer service info@emmystore.com.